How To Redesign Your Call Center Without Losing Agents

Offering web marketing and online lead generation services is not part of the A-list call centers brochures only. Medium and small scale BPO units are also providing these services. Tapping the online market is something that every business firm would like to do. In fact, for B2B marketing, online efforts are more necessary than offline ones. Business heads are less likely to contact your BPO service unit if you are just relying on the phone calls that secretaries receive. You have to try out more professional ways of conducting business. You have to use emails, brochures, websites and other promotional material. For that to happen, you will need writers. No prizes for guessing that business process outsourcing units are hiring writers by the dozens to get their copies in order.

Most call center tijuana near Tijuana, Baja California employees sit in little cubicles, wear a headset, and type on a computer. So you will have to have some typing skills and computer literacy, depending on what kind of project you are on. You will need to speak English well enough to make yourself understood. There is a huge demand for bilingual Customer Service Representatives (also known as CSRs), so you might get paid more if you can speak another language, especially Spanish.

7) Using the wrong or too many fonts. When you use different sizes and colors of letters on your webpage you need to have a real reason. When you highlight or underline text on your webpage you need to have a logical reason.

As I stated I made several transactions from Friday through Sunday; constantly checking my balance via the phone or online. Sunday night I checked my balance and I’d just made a purchase online, so I only had a few dollars left in the account. I decided that Monday night, after work I’d make a deposit. Not because I was overdrawn, just to make a deposit. Monday rolls around, and I make my deposit at the ATM machine. The machine gives me my receipt and I’m nearly $70.00 overdrawn. I’m truly perplexed.

If you are among the 10 to 20 percent that are unemployed, I feel for you, honestly. If you are among the hundreds of thousands working toward a degree thinking you’ll have it made when you graduate, I really feel for you.

However, life has come full circle for me. I am now working in the same building, with one important difference. Just as I did before, I am sitting at a computer in a little cubicle. The difference is that this time I do not have to answer the phone. I will only be doing data entry work, which delights me to no end.

When I was just getting started, I was working in a call center providing technical support. Not only was it a full time job, but it was a tiring job. Try talking to people on the phone all day who you need to be patient with while you explain things that to you seems really easy. It can be very challenging to keep your sanity!

Vision: This is not a tangible quality like the rest of the lot. However, it is as important. The vision of the call center you want to hire has a lot to do with what kind of a service it is going to do for you. Their vision provides an insight about where they want to see themselves in the business process outsourcing industry. You cannot bracket yourself with a BPO unit that lives in the moment, with little or no plans to make it big. Such a firm generally is not keen on organized progress.